Refund and Cancellation Policy

At Shelfkat (https://shelfkat.store), we want you to have total clarity about how our subscriptions and payments work. As a Software as a Service (SaaS) and a digital product, we apply the following policies:

1. Nature of Charges

Shelfkat subscription plans are billed in advance (whether monthly or annually). Billing and payment collection are managed by our authorized third-party payment provider (Merchant of Record).

2. General Refund Policy

Due to the digital nature of the service, all sales are final and we do not offer refunds for unused time or returns for a change of mind once the billing cycle has begun.

Exceptions: We will only consider issuing a full or partial refund in the following exceptional cases:

• Duplicate charges due to an error in our system or the payment provider's system.
• Prolonged critical technical failures, attributable to Shelfkat, that have completely prevented you from using the service, after being reported to our team.

If you believe your case qualifies for an exception, you must contact us first at support@shelfkat.store so our team can review it.

3. Subscription Cancellations

You can cancel the automatic renewal of your plan at any time directly from your billing dashboard.

• If you cancel, prorated refunds will not be issued for the remaining days of the cycle.
• Your catalog and your account will remain active with your plan's benefits until the last day of the billing cycle you have already paid for.

4. Disputes and Chargebacks

We strongly urge you that, in the event of any unrecognized charge, you contact support@shelfkat.store before contacting your bank to initiate a dispute or chargeback. Initiating a malicious bank chargeback or doing so without prior notice will be considered a breach of our Terms of Service and will result in the immediate and irreversible suspension of your account and your catalogs.

5. Orders from Your Customers (End Buyers)

This refund policy applies only to the subscription you pay to Shelfkat. Shelfkat does not process payments for the merchandise you sell, nor does it mediate between you and your buyers. Any request for a refund, exchange, or dispute from an end buyer regarding an order placed through your WhatsApp catalog is strictly your responsibility (the Merchant).