Shelfkat

Terms and Conditions of Use of Shelfkat

Last Updated: 08/19/2026 Operator: Shelfkat. Website: https://shelfkat.store Contact: https://shelfkat.store/contact Support Email: support@shelfkat.store

These Terms and Conditions ("Terms") govern your access to and use of the Shelfkat software as a service (SaaS). By creating an account, accessing the dashboard, or paying for a plan, you (the "Merchant", "User", or "you") agree to be legally bound by this document. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. You must be at least 18 years old to use this service.

1. Nature of the Service and Role of the Parties

Shelfkat is a SaaS platform that allows merchants to create digital catalogs and manage orders via WhatsApp. Shelfkat is NOT a marketplace or a financial intermediary. We do not charge the end buyer, we do not process payments for your products, nor do we guarantee the delivery or quality of the merchandise. The sales contract is strictly between the Merchant and its end customers. You assume full responsibility for your business, your products, applicable sales taxes, and customer support.

2. Payments, Subscriptions, and Merchant of Record (MoR)

The collection of subscription fees for Shelfkat is handled by our third-party payment provider, who acts as our authorized Merchant of Record (MoR).

  • When purchasing a subscription, you conduct the financial transaction directly with said provider, subject to their own Terms of Service and Privacy Policies.
  • Shelfkat does not store, process, or transmit sensitive credit card or bank account data.
  • Applicable taxes for the SaaS subscription and invoice issuance are managed directly by our payment provider.

3. Refund Policy and Chargeback Prevention

Due to the nature of the service (Software/Digital Product), all sales are final and no refunds are offered, whether full or partial, once the charge has been initiated or the service activated, unless the mandatory law of your jurisdiction strictly requires otherwise.

  • Cancellation: You may cancel your automatic renewal at any time. Your plan will remain active until the end of the paid billing period. There are no prorated refunds.
  • Chargebacks: If you do not recognize a charge, you must contact us first via our support email or contact form. Initiating a chargeback or bank dispute without prior notice will be considered a breach of these Terms and will result in the immediate and permanent suspension of your account and the deletion of your data. We reserve the right to dispute the chargeback by providing evidence of your use of the platform.

4. Acceptable Use Policy and Restrictions

You are solely responsible for the content of your catalog. To protect our infrastructure and our payment provider, it is strictly prohibited to use Shelfkat to sell, promote, or facilitate:

  1. Illegal substances, drugs, or regulated products without a license (e.g., tobacco, alcohol, prescription medications).
  2. Weapons, explosives, or ammunition.
  3. Adult content, pornography, or escort services.
  4. Pyramid schemes, scams, multi-level marketing (MLM), or fraudulent financial services.
  5. Counterfeit goods or products that infringe upon copyrights, trademarks, or third-party intellectual property.
  6. Content that promotes hate, violence, discrimination, or terrorism.

Shelfkat reserves the right to suspend or terminate any account or catalog, without prior notice and without the right to a refund, if we determine that this policy has been violated.

5. Accounts, Domains, and Availability

  • Subdomains: The provided URL (e.g., {slug}.shelfkat.store) is the property of Shelfkat. It does not grant you trademark rights over that subdomain. We reserve the right to revoke or modify subdomains if they conflict with our policies or trademarks (e.g., reserved words like api, admin).
  • Custom Domain: Shelfkat does not register domains. You are responsible for properly configuring your DNS records (A/AAAA/CNAME/TXT).
  • Availability: The service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

6. Privacy and Data Processing (International Compliance)

  • Role of the parties: For the purposes of data protection laws (such as the European GDPR or CCPA), the Merchant is the "Data Controller" of their customers' (buyers) data. Shelfkat acts solely as the "Data Processor", processing this data only to provide the catalog service.
  • Merchant's Responsibility: You warrant that you have obtained legal and explicit consent from your customers to collect their data (name, phone number, messages) and communicate with them via WhatsApp. Shelfkat is not responsible for the communications you initiate with your customers.
  • Our Data: We collect your merchant data (Google email, name, etc.) solely to operate the platform and process your subscription. We do not sell databases to third parties.

7. Indemnification Clause (Legal Protection)

You agree to defend, indemnify, and hold harmless Shelfkat, its directors, employees, affiliates, as well as our payment provider (Merchant of Record), from and against any claims, lawsuits, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney's fees) arising from:

  1. Your use of and access to the Shelfkat platform.
  2. Any product or service that you sell or offer through your catalog.
  3. Any dispute between you and your end buyers.
  4. Your violation of any term of this document or applicable laws (including consumer protection laws and tax regulations).
  5. The infringement of third-party intellectual property rights by the content you upload.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Shelfkat or our authorized payment provider be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service. Shelfkat's total liability for any claim related to the services shall not exceed the amount you paid us in the last six (6) months of your subscription.

9. Modifications to the Terms

We reserve the right to modify or replace these Terms at any time. If the changes are material, we will attempt to notify you (for example, through the dashboard or by email). Your continued use of the service after such changes constitutes your acceptance of the new Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Colombia, without regard to its conflict of law provisions.

  • Class Action Waiver: Any dispute will be resolved on an individual basis. You waive your right to participate in any class action lawsuit or class-wide arbitration against Shelfkat.

For support, email support@shelfkat.store