Inventory
Mark as sold and Correct and sell
How to mark an order as sold or not sold, what to do when stock is short with Correct and sell, and how to review several orders waiting for confirmation at once.
Quick answer
Mark as sold deducts an order's stock and counts it in your sales. You can do it from the order, the orders list, Home or the bell (Alerts). An order that isn't confirmed yet is confirmed and delivered in one step; a confirmed one is only delivered. If it wasn't sold, tap Not sold: it releases what was set aside and deducts nothing. If stock is short, Correct and sell lets you say how many you had before the sale; it's recorded in the history and it never takes units set aside by other orders or leaves stock below zero. Sold is not the same as paid.
On this page
These are the actions that change stock when an order reaches its end: Mark as sold, Not sold, and Correct and sell.
What Mark as sold does#
- Deducts the order's units from on-hand.
- Counts the order in your sales for the month.
- Records no payment. Sold is not the same as paid. If payment is pending, Shelfkat reminds you before you confirm.
Where you mark an order#
You can mark an order from:
- The order detail.
- The orders list.
- Home, in the Orders to mark card.
- The bell (Alerts), with the Orders filter.
What happens depending on the order status#
| Order status | What Mark as sold does |
|---|---|
| Not confirmed (requested) | Confirms and delivers it in one step: sets aside and deducts the units. |
| Confirmed | Only delivers it: deducts what was already set aside. |
| Already sold | Does nothing. To undo it, cancel the sale and choose whether to return the stock. |
| Cancelled or not sold | There is nothing to mark. |
Note
If you confirmed the order before you tracked that product's stock, marking it as sold doesn't deduct anything.
Note
Pre-orders can't be marked as sold yet.
Orders older than 14 days#
If an order is more than 14 days old, Shelfkat asks you to confirm before marking it. Marking it as sold still deducts stock and counts in your sales for the month, but no review request is sent to the buyer.
Not sold#
Use it when the order didn't go through.
- Cancels the order.
- Releases what it had set aside: the units are available again.
- Doesn't deduct stock.
- Doesn't cancel the sales you already made.
Orders waiting for confirmation#
When you have orders pending a decision, a notice says You have N orders to confirm. For each order you choose:
- Yes, it sold
- Not sold
- Not yet: the order stays pending.
To go faster, use Mark all as… and choose All as sold or All as not sold. You can also select several orders with the checkbox.
Each order is applied on its own. If one fails, the others are saved and you see the result for each one. You can retry only the ones that failed.
The notice opens at most once a day. If you tap Not now, it's left for later.
Stock is short: Correct and sell#
If stock isn't enough to sell the order, Shelfkat doesn't mark it and shows you the lines that are short, for example: Black t-shirt M: you asked for 3, 2 in stock.
Then you can use Correct and sell:
- Write how many you had before this sale.
- Shelfkat shows how much will be left after the sale. If that number doesn't cover this sale and what other orders already hold, it won't let you save.
- Confirm. Shelfkat records the correction in the product history, with the text Sale correction: you had N before the sale, and sells the order.
Rules for Correct and sell:
- Units set aside by other orders are not touched.
- Stock never goes below zero.
- The correction stays recorded in the history and is not deleted.
Checking the history#
Every sale, correction, and cancellation is recorded in the product history. To read what each line means, and how units are reserved and deducted step by step, read How inventory works. For the orders themselves, read Orders over WhatsApp.
Last updated: 2026-11-09