Sales
Orders over WhatsApp
How to set up your number, turn on the multi-product cart, edit the message, and what your WhatsApp receives when a customer orders.
Quick answer
Under Settings → WhatsApp, choose your country, enter your number without the code, and save. With the cart off, each product has a button to order it over WhatsApp. With Multi-product cart on, the customer combines several products, enters their name and WhatsApp, and clicks Order on WhatsApp: you get a message with each product, size, color, quantity, the total and an order number.
On this page
Shelfkat doesn't charge a commission on sales: the order lands on your WhatsApp and you close the sale by talking to your customer.
1. Set up your number#
- Go to Settings → WhatsApp (or click Confirm WhatsApp on Home).
- In the selector, choose your country (for example Colombia +57).
- Enter your number without the country code: 3001112233.
- Click Save changes. The WhatsApp row shows the full number, for example +57 300 111 2233.
Warning
When you choose the country, the selector already adds the code (+57). In the number field, enter only the local number, without repeating the code.
2. Choose how your customers order#
The Multi-product cart toggle changes how customers order:
| Cart | How the customer orders | Message you receive |
|---|---|---|
| Off | Orders one product at a time over WhatsApp. | Hola, me interesa el producto: … (Hi, I'm interested in this product: …), with the description and price. |
| On | Combines several products in the cart and sends a single order. | Hola, quiero hacer este pedido: (Hi, I'd like to place this order:) with each product, its options, quantities, the total, the order number and a link. |
With Edit message, you customize the text; the How it will look in WhatsApp preview updates as you type.
3. What your customer sees#
- In the store, they tap a product, choose a size and color, and click Add to cart.
- The Cart button shows how many products it holds.
- In the cart, they can change quantities or remove products, enter their Name and their WhatsApp, and click Order on WhatsApp.
- WhatsApp opens with the order message ready to send you.
Tip
The name and WhatsApp number the customer leaves are saved to Contacts so you can follow up.
WhatsApp inbox (paid plans)#
With Starter, Business or Pro you can connect your number and reply from the dashboard under WhatsApp → Inbox, plus use the Assistant and the Connection. On Free you'll see the notice Your plan doesn't include the WhatsApp inbox.
Last updated: 2026-09-25