Sales
Reviews
How to ask for reviews over WhatsApp after an order is delivered, moderate them before publishing and show them on the product page.
Quick answer
When you deliver an order, Shelfkat prepares a review request for WhatsApp. Your customer submits it on a page with their own link, you review it under Reviews and, if you publish it, it appears on the product page with the Verified purchase label.
On this page
Other buyers' opinions build trust. Here you decide what gets published.
How it works#
- You mark an order as delivered.
- After a few days, Shelfkat prepares the message: How was your order? with a link to the review page.
- Your customer picks the product, gives 1 to 5 stars and, if they want, writes their opinion and adds a photo.
- The review is Pending review.
- You review it and decide.
The link is personal and expires: it only works for that order. Each product can be reviewed once per order.
Sending the request#
Like stock alerts, sending is manual (you send it from the panel) or automatic if your plan includes WhatsApp API.
Moderate reviews#
Open Sales tools → Reviews. You can filter by status or by product and see statistics: total, published, pending, average and reviews with a photo.
| Action | Result |
|---|---|
| Publish | It appears on the product page. |
| Reject | It is not published. |
| Hide / Unhide | Removes or restores an already published review. |
| Delete | Deletes it. |
No review is published on its own: all of them go through your review.
Photos#
The photo is optional. To upload it, the customer must authorize its use. The photo is not visible in your store until you publish the review.
Unsubscribe#
Each request includes a link to stop receiving review messages. The customer can use it at any time.
Last updated: 2026-10-06